About the Role

As an IT Support Specialist, you will be responsible for maintaining IT operations at stores, ensuring systems run smoothly and users receive timely support.

Key Responsibilities

IT Support (40%)

• Troubleshoot hardware, network, and application issues
• Provide onsite support at stores and offices
• Install and configure hardware, OS, and applications
• Manage user accounts, emails & access rights
• Maintain IT asset inventory
• Support new store openings & deployments

System & Batch Monitoring (40%)

• Monitor network, core services, and system jobs
• Handle batch jobs ($U, Informatica) and follow SOPs
• Coordinate with related teams to resolve issues
• Support users via ticket, email, chat

Others (20%)

• Build and update knowledge base
• Research new technologies
• Support tasks assigned by line manager

Requirements

• Bachelor’s degree in IT or related field
• Certifications: MCSA, CCNA
• At least 1 year of experience in IT Support
• Experience with:
  • Network & hardware troubleshooting
  • Ticketing systems (Jira, Service Desk, etc.)

Soft Skills

• Strong customer service mindset
• Good communication skills
• Team player, proactive

Working Time

• Willing to work in shifts:
  • 07:00 - 16:30
  • 08:30 - 18:00
  • 12:30 - 22:00
  • 22:00 - 07:30