MISSION

Customer Fraud officer is a specialized who is responsible for investigating and preventing fraudulent activities. The responsibility also include analysing transactions, identify suspicious patterns, conducting investigations, and collaborating with related function i.e BU, legal, HR. This role also be a safeguard to prevent lost.

ACTIVITIES

Function:

• Monitor suspicious transactions from monitoring report and further investigate.
• Identify unusual patterns, high-risk activities, or anomalies that may indicate potential fraud.
• Escalate high-risk cases to the appropriate teams for review and action.
• Produce daily/weekly/monthly fraud monitoring reports for management and compliance teams.
• Stay updated on emerging fraud trend and report

COMPETENCIES

Functional knowledge & experience:

• 1–3+ years of experience in fraud detection, financial crime monitoring, risk, compliance, or similar function (experience level can be adjusted).

Functional skill:

• Analytical and critical thinking skills
• Strong working knowledge on excel, SQL
• Ability to work under pressure

Managerial skill:

• Excellent verbal and written communication skills
• Problem solving and decision making

REQUIRED BACKGROUND & ATTITUDE

Education: Bachelor’s degree in Finance, Business, IT, Risk Management, or related field.

Seniority:

• Language: Fluent in English & Vietnamese
• Office skills: Excel, Power point, SQL, and MS word
• Attitude: Servicemind, positive work attitude