JOB DESCRIPTION

Operation officer is responsible for design operation procedure for loyalty program to ensure that business operations are running smoothly on the same standard procedure between BUs.

• Assess change impact for new initiative and design operation procedure to be efficiency including set SOP for every related process.
• Prepare manual for new initiative and train the trainer.  Also support trainer for train frontline to make sure all be well trained.
• Monitor BUs day-to-day operation and support.
• Loyalty operation task support

Functional knowledge & experience:

- 2-3 years experience in operation, change management, or related field

Functional skill:

- Strong organizational abilities to manage multi tasks, prioritize, and ensure smooth workflow

- Effective communication skills

- Analytical skills

- Flexible to adapt to change

Managerial skill:

- Excellent verbal and written communication skills

- Problem solving and decision making

- Change management

Education: Bachelor’s degree in BA or related field

Language:  Fluent in English & Vietnamese

Office skills: Excel, Power point, and MS word

Attitude: Servicemind, positive work attitude