The key role of Organization & Methods (“O&M”) Department is to coordinate efficiency improvement projects and to standardizes and simplify operational processes.
O&M Manager will support Organization & Methods Department, CRV’s Business Unit (“BU”) and Supporting Unit (“SU”) to:
• Be the change agent: to drive any change management initiatives as agreed with management team
• Simplify SOP: support BU&SU in the design, creation, and delivery of organizational processes to manage process changes and improve operational efficiency.
• Manage efficiency projects: identify and manage projects to enhance productivity.
RESPONSIBILITIES
Identify and Implement Improvement Initiatives:
• Conduct full analyses of business processes, current systems and structures, workflows, records, reports, manuals, and other company documents.
• Identify areas for improvement/ automation, and quantify potential benefits (e.g., cost savings, time reduction, quality enhancement).
• Coordinate, collaborate and interview staff and management to determine final process product.
• Ensure alignment between CRV BU & SU’s processes (and business rules), and procedures.
• Continuously monitor and evaluate the effectiveness of implemented improvements.
• Identify and implement ongoing improvements to enhance efficiency and effectiveness.
• Stay updated with industry best practices and trends in business process improvement.
Develop Standard Operating Process:
• Initiate, manage and support BU & SU’s in the design of business processes and workflow as well as monitoring and maintaining changes from the business, including clearly defined roles and responsibilities.
• Lead the development and implementation of process improvement initiatives, including but not limited to lean methodologies, automation and digital transformation, change management strategies.
• Propose and prove to stakeholders about project efficiency and develop solutions to organizational problems.
Project Management and Change Management:
• Define project scope, goals, and deliverables.
• Develop and maintain detailed project plans, including timelines, budgets, and resource allocation.
• Lead and motivate cross-functional project teams, fostering collaboration and communication.
• Monitor project progress, identify and mitigate risks, and proactively address challenges.
• Ensure project deliverables meet quality standards and business objectives.
• Lead the development and execution of change management strategies for organizational transformations.
• Ensure successful adoption of new processes, technologies, and organizational structures by addressing employee concerns, providing training, and supportive environment.
Data Analysis and Reporting:
• Collect, analyze, and interpret data to track project progress, measure performance, and demonstrate the impact of process improvements.
• Prepare and present regular reports to stakeholders on project status, key findings, and recommendations.

• Bachelor/Master of Business, Finance or Accounting/ Auditing. MBA or any other professional qualifications is a plus.
• At least five years of relevant working experience in business consulting, internal control, business management, process improvement and business optimization with a proven track record.
• Retail or FMCG background is preferred.
• Advanced in MS and/or other data analytic tools (SQL, Power Query, Power BI...).
• Fluent in English is a must.
• Strong communication skills and experience in stakeholder management.
• Critical thinking, attention to details, passionate and result oriented.
• Capacity to work independently and manage multiple task assignments. Strong business acumen.