Key Responsibilities

Training Program Development

• Develop and update training materials for Fresh Food categories: Meat, Seafood, Fruits & Vegetables, Delica, Bakery, etc.
• Build training roadmaps for different staff levels: new hires, store staff, team leaders, and section managers.
• Integrate food safety standards, quality control, and internal SOPs into training programs.

Training Delivery

• Conduct classroom and on-the-job training (OJT) for store teams.
• Train staff on operational and technical skills such as product handling, display, storage, waste control, inventory checks, meat cutting, and bakery preparation.
• Coach teams on customer service and sales techniques within Fresh Food departments.

Evaluation & Monitoring

• Measure training effectiveness through assessments and store performance tracking.
• Identify skill gaps and propose improvement plans.
• Support staff capability evaluation and internal certification programs.

Process Improvement & Coordination

• Collect store feedback to improve SOPs, processes, and training methods.
• Collaborate closely with Commercial, QA, and Operations teams to ensure consistent nationwide implementation.

Requirements

Education: College degree or above in Human Resource Management, Training, or related fields. Knowledge of Food Technology, Culinary Arts, Retail Management, or Hospitality is a plus

Experience: Minimum 2 years of experience in Training or HR within Retail, Manufacturing, or Education environments. Experience as a trainer or team leader is preferred

Skills: Strong presentation, communication, and hands-on training skills. Good understanding of food handling and food safety standards

Tools: Proficient in MS Office (Excel, PowerPoint, Word)

Mobility: Willing to travel frequently for in-store training activities.