Operation officer is responsible for design operation procedure for loyalty program to ensure that business operations are running smoothly on the same standard procedure between BUs.

RESPONSIBILITIES

• Assess change impact for new initiative and design operation procedure to be efficiency including set SOP for every related process
• Prepare manual for new initiative and train the trainer
• Also support trainer for train frontline to make sure all be well trained
• Monitor BUs day-to-day operation and support
• Loyalty operation task support

REQUIRED BACKGROUND & ATTITUDE

• Education: Bachelor’s degree in BA or related field
• Seniority: 2-3 years experience in operation, change management, or related field
• Language: Fluent in English & Vietnamese
• Office skills: Excel, Power point, and MS word
• Attitude: Service mind, positive work attitude