MISSION

To support the Growth Manager in the day-to-day coordination and execution of CRV's cobrand card program - from pre-launch preparation through ongoing BAU operations - by handling operational tasks, maintaining program documentation, tracking implementation progress, and managing routine communication with internal teams and external partners. Besides, handle partnership programs with others bank/payment partners and Growth initiatives of Omni.

RESPONSIBILITY

1. Meeting Coordination & Action Item Management

• Scheduling & Logistics: Own the end-to-end scheduling process for all cross-functional meetings related to the cobrand card program, including preparing meeting agendas, sending calendar invitations, and distributing pre-read materials to stakeholders.
• Minutes & Follow-up: Take structured meeting minutes and distribute action-item summaries to Legal, IT, Marketing, and Operations within 24 hours of each meeting.

2. Program Documentation & Implementation Tracking

• Daily Tracker Updates: Maintain and update the program implementation tracker on a daily basis - including Gantt chart, milestone checklist, risk register, and % completion per workstream.
• Proactive Risk Flagging: Identify delays or blockers and proactively flag them to the Partnership Program Manager with supporting documentation.

3. BAU Operations Monitoring

• Periodic Reporting: Pull daily/weekly transaction and loyalty point reconciliation reports from relevant systems, compile and format results into standard templates, and identify discrepancies.
• Discrepancy Handling: Escalate unresolved discrepancy items to the Manager with supporting documentation.

4. KPI Tracking & Campaign Support

• KPI Data Management: Collect KPI data from internal teams and the bank partner on a scheduled basis; maintain the KPI tracking dashboard and prepare periodic performance summary reports (weekly/monthly) for the Manager's review.
• Campaign Support: Support campaign activation scheduling and post-campaign data collection.

5. Written Communication & Document Management

• Drafting & Translation: Handle routine written communication with the bank partner and vendors as directed by the Manager; draft professional correspondence and translate/summarize documents between Vietnamese and English.
• Document Management: Maintain an organized record of all program documents, contracts, and correspondence.

5. Other assigned projects

• Other growth initiatives: including bank/payment partners, Omni growth projects.

REQUIREMENT

Experience: 3+ years of experience in program/project coordination, administrative support, banking operations, or payment/card products.

Education: Bachelor’s degree in business administration, Finance, Economics, IT, or a related field.

Technical Skills: Proficient in Excel (Gantt charts, status reports, basic pivot tables and formulas); experience with project management tools (Trello, Asana, or equivalent) is a plus.

Domain Knowledge: Basic understanding of payment systems, card products, or loyalty programs is preferred; strong willingness to learn cobrand card scheme mechanics and reconciliation processes is required.

Communication: Native-level Vietnamese with good English communication skills, both written and spoken; ability to draft professional correspondence and translate documents between the two languages.

Mindset & Skills:

• Detail-Oriented: Highly organized, able to manage multiple parallel tasks with clear prioritization.
• Proactive: Demonstrates proactive follow-up habits and is comfortable working across internal departments without direct authority.
• Ownership: Takes full accountability for the quality and timeliness of assigned tasks.